StraySyncCommon questions
Answers about what StraySync is for, cost, approximate locations, AI matching and scams are on the home page FAQ.
Report a scam, abuse or a fake post
In the app, open the post or the conversation, tap the menu and choose Report. You can also Block anyone from a conversation. If someone is asking you for money to return a pet, don't pay; report them and email us the details.
Delete your account
In the app, go to Profile → Settings → Delete account. This deletes your account, your sightings and lost-pet posts, your messages and your saved alert area. If you can't access the app, email support@straysync.com from the address you signed in with and we'll delete it for you.
Purchases and tips
Tips are processed by Apple. To restore supporter status on a new device, open Settings → Restore purchases. For refunds, use Apple's Report a Problem page.